The Crazy Rants of Samantha BurnsBox Store Blather
Oh brother, this one's too funny. Building Brewsmith dot Com is having a heck of a time getting Walmart to acknowledge an issue: car batteries being drug through the store is a safety concern as it leaks acid.
I just love this portion of the reply they sent:
"Our goal is to forward your message to the proper department"
They actually wrote that. "our goal", ha. Like Brewsmith says, "then do it". Really, why the heck would anyone send that sort of information? How about just sending it to the proper place and have them reply to the issue?
Well, I know why. It's because they are trying to skirt the issue. Make it go away, if you will. If they frustrate the disputer long enough, they will likely deflect the issue altogether and in their lazy way, will not solve the problem at hand. A brilliant avoidance tactic, I must say.
Not only that, but to proceed in annoying their "complainer" (sorry Brewsmith, that's just how THEY see you), they ask that an address, location, and specific store be given to them. Obviously, this has no relevance to the issue as it applies to all Walmart stores. Did they even read the complaint letter? Doubtful.
Comments
LOL Whoever wrote that must be the same person who writes my junior high schooler's informative flyers. Makes about as much sense and shows the same amount of effort.
Posted by: Diane | August 25, 2005 03:56 PM
If a company keeps the "Customer Service" bar set low enough to they can cross it even if that means tripping over it...hey bonus time at the end of the year!
Posted by: Tom | August 25, 2005 04:05 PM
Hey, its being handed over to a couple of news sources ive found. . . I figured I gave them all the chance in the world to actually look at the issue, so maybe someone else should come in and check it out for them?
Sad thing about all this is, all I was trying to do was give them a " hey, this might be an oversite, of what could give you a big problem, or more likely your customers a problem " , it is not a I really wanted anything from them. . . .
Posted by: Richard Smith | August 25, 2005 06:41 PM
Walmart is e-vil.
That story just kills me, though. Walmart with their happy smiley face... They're happy because they're screwing every one :D
Posted by: Alan Hartung | August 26, 2005 03:16 AM